IMPORTANT – PLEASE READ

Over 20% of the breathalyzers we receive every week, arrive without any form of identification, return address or invoice – often in nothing more than a paper envelope.

Whilst we make every effort to track down the owner and determine why it has been sent to us, this causes considerable delays and confusion. Lack of adequate packaging also often results in damage during transit back to us, which is then a chargeable repair.

Please ensure that when returning your breathalyzer, you follow these 3 simple steps:

1. Print a copy of your invoice and include it with the device (so we know why it’s been sent in and which invoice it is covered by).
2. Pack carefully – preferably in a box with bubble wrap or similar. If your breathalyser has a case, send it in the case.
3. Mark the outside of the package with your Name & Return Address.

DO NOT include peripherals such as printers when returning a breathalyzer for calibration.

Following these instructions will ensure that we are able to process your calibration or repair expediently and return it to you swiftly and effectively.

Many thanks!